Add or remove a Sky channel for VodafoneTV

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Sky Go and BT Sports think I'm abroad when watching from Vodafone home broadband ‎ 08:17 PM Similar to the Now TV problem, if I try to watch either Sky Go or BT Sports while on my Vodafone home broadband, I get a message saying that I can't watch because I'm abroad (and since they work in EU for now, means they think I'm outside UK). Vodafone offers free Sky Sports to support slow 4G rollout. Vodafone has matched O2 by announcing a slow start to its 4G mobile broadband rollout and is hoping that the offer of free live Premier.

This page explains how you can subscribe and unsubscribe to VodafoneTV channels.

Before you start

• VodafoneTV standalone: Adding and removing Sky channels is self-service only via the VodafoneTV Customer Portal
• VodafoneTV Bundled and Sky with Vodafone: you need to contact our Customer Care or Sales team.

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About adding or removing a channel part way through your billing month

Subscribing to a channel or package part way through your billing month - you'll receive a part month charge on your next bill (for the days the channels or packages were added during the previous month). VodafoneTV standalone is prepaid, so you will receive the part month charge when you add the channel or package.

Unsubscribing from a channel or package - you can continue to view the channel or package until the end of your billing month.

Steps

Add a Channel

Please note: This option is only available if your VodafoneTV service is not charged monthly to your Vodafone bill.

1. Log in to http://www.vtv.nz
   
2. Click the TV Services tab
   The TV Servies screen appears
3. Click Add more
   You will see that SKY Starter is already selected as this is a required package for all Sky channels
   
4. Scroll down to either the Choose a package or Choose a channel section and click Select next to the package/channel you want to add
   If you want to see what channels are available in each package, click View included channels
   The Select button will turn green under the package/channel you have selected to add
5. Click Checkout
   
6. Click Checkout
   
7. Enter your credit card details and click Confirm Payment
   

After clicking Confirm Payment, a message appear to confirm that you are all done:

Remove a channel

Vodafone Sky Go Offer

Please note: This option is only available if your VodafoneTV service is not charged monthly to your Vodafone bill.

1. Log in to www.vtv.nz
   
2. Click the TV Services
   
3. Find the package you want to remove and click Remove subscription
   The Package removal popup appears
   
4. Click Confirm
   The SKY subscription to the channel or package you have removed will end on the billing anniversary date

After cancelling your subscription, you'll be able to see how many days remain before the subscription is removed from your account.

If you change your mind and want to re-add the channel, click Renew and your bill will not change.

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Please note: we cannot respond to any requests made via this form; however, you can contact us for further assistance.

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